Privacy Policy

1. Who We Are

A to Z Coaching Academy, operated by Zaf Nasri Khan ("we", "our", or "us"), is committed to protecting and respecting your privacy. This policy explains how we collect, use, and safeguard your personal information in compliance with the South African Protection of Personal Information Act (POPIA) and, where applicable, the EU General Data Protection Regulation (GDPR).

Contact: zaf@atozca.co.za  |  +27 66 239 9539  |  www.atozca.co.za

2. Information We Collect

• Contact information: Name, email address, phone number, and any information you voluntarily provide via our contact or booking forms.
• Session data: Information shared during coaching sessions retained only as necessary to deliver our services.
• Usage data: IP address, browser type, pages visited, and time spent on our website, collected via cookies and analytics tools.
• Payment information: Processed securely through third-party payment providers; we do not store card details.

3. How We Use Your Information

• To deliver coaching services and respond to enquiries.
• To send you information about programs, events, or resources you have requested.
• To improve our website and understand how visitors interact with our content.
• To comply with legal obligations under POPIA and applicable South African law.

4. Legal Basis for Processing

We process your personal information on the following grounds: (a) your consent, (b) the performance of a contract, (c) compliance with a legal obligation, or (d) our legitimate interests in operating a coaching business, provided those interests do not override your rights.

5. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Contact and booking records are kept for a maximum of five (5) years unless you request earlier deletion.

6. Your Rights

Under POPIA (and GDPR where applicable), you have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict certain types of processing.
• Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, email us at zaf@atozca.co.za.

7. Cookies

Our website uses cookies to enhance your experience and collect analytics data. You may disable cookies in your browser settings; however, some functionality may be affected.

8. Third-Party Services

We may share data with trusted third parties (e.g., email platforms, analytics tools, payment processors) strictly for service delivery. We do not sell your personal information.

9. Changes to This Policy

We may update this policy periodically. Any material changes will be communicated via our website. Continued use of our services after an update constitutes acceptance of the revised policy.